My own mutual-fund and tax advisor missed a deadline, and never told me it was coming.
It kept happening. I was the one messaging him about my portfolio review. A client chasing his advisor for the service he was already paying for.
He is not careless. He has a few hundred clients and no system — nothing to hold a client's details, nothing to tell him who to call this week, nothing to schedule the reviews he had promised.
The work was not the problem. Remembering the work was the problem.












